WILDE Sacred Valley (“we”, “our”, “us”) operates the website:
https://wildesacredvalley.com.au
We provide private rehabilitation, wellness, and retreat services in Northern New South Wales, Australia.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect personal information when you:
• Submit a confidential enquiry
• Request a private consultation
• Make a booking via our booking platform (including Circolo or other secure third-party systems)
• Contact us by phone or email
The information collected may include:
• Full name
• Email address
• Phone number
• Booking details
• Enquiry details
• Any information voluntarily provided relating to health, recovery, or wellbeing intentions
We only collect information necessary to respond to enquiries and provide our services.
Due to the nature of our services, you may choose to provide sensitive information relating to health, addiction, or wellbeing.
Such information is:
• Treated as strictly confidential
• Accessed only by authorised personnel
• Used solely for assessing suitability and coordinating care
• Not disclosed without consent unless required by law
We take additional precautions given the sensitive and private nature of our services.
We use personal information to:
• Respond to confidential enquiries
• Assess suitability for our services
• Coordinate bookings and service delivery
• Communicate regarding your stay
• Improve our website functionality and user experience
We do not sell, rent, or trade personal information.
Bookings and service selections may be processed via secure third-party platforms (such as Circolo or similar systems).
These platforms may collect and store personal information in accordance with their own privacy policies.
We encourage you to review the privacy policies of any third-party services used to complete bookings.
If users upload images to the website (where functionality allows), they should avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract location data from publicly available images.
Our website may use cookies to improve user experience and functionality.
If a login area exists, temporary cookies may be set to determine if your browser accepts cookies. These cookies contain no personal data and are discarded when you close your browser.
Login cookies (if applicable) may last for up to two days. Screen preference cookies may last for one year.
You may disable cookies through your browser settings, although some site functionality may be affected.
Pages on this website may include embedded content (e.g. videos, images, or media from other websites).
Embedded content behaves as if you visited the external website directly. These third-party websites may collect data, use cookies, and track interactions according to their own privacy policies.
We do not share personal information except:
• With authorised service providers necessary to deliver services
• With secure booking platform providers
• Where required by law
If account functionality exists and you request a password reset, your IP address may be included in the reset email.
We retain personal information only for as long as necessary to:
• Respond to enquiries
• Provide services
• Meet legal and administrative obligations
If user accounts are enabled, users may access, edit, or delete their personal information (excluding username changes). Administrators may also access this information where required.
You may request:
• Access to personal data we hold about you
• Correction of inaccurate information
• Deletion of personal information (subject to legal obligations)
Requests may be made using the contact details below.
We implement reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we take appropriate precautions, no online transmission is entirely secure.
Some third-party service providers may store data on secure servers located outside Australia. Where this occurs, reasonable steps are taken to ensure compliance with Australian privacy standards.
For privacy-related enquiries, requests, or concerns, please contact:
WILDE Sacred Valley
Email: info@wildesacredvalley.com.au
Contact: https://wildesacredvalley.com.au/contact
Duranbah, New South Wales 2487.